Shipping
Information
We offer same day dispatch for orders placed before 4:30pm Monday to Friday. Below you will find our cut-off times, the postcodes we cannot guarantee next day delivery to, and what to do if your parcel is late or missing.
4:30pm Mon to Fri
Dispatched Monday
Royal Mail / DPD
4:30pm
Order before 4:30pm Monday to Friday and it goes out the same day.
Over £25
Free next day delivery once your basket passes the threshold.
Closed
No orders posted at weekends or on bank holidays. UK postal companies are closed.
Tracked 48
Royal Mail cannot guarantee next day to some areas. See the list below.
Contents
Dispatch and cut-off times
We offer same day dispatch for orders placed before 4:30pm Monday to Friday.
Weekends and bank holidays
We will not post out any orders over the weekend or on bank holidays, as UK postal companies are closed on these dates.
Next day guaranteed postage
We offer same day dispatch for orders placed before 4:30pm Monday to Friday.
Weekends and bank holidays
We will not post out any orders over the weekend or on bank holidays, as UK postal companies are closed on these dates.
Dispatch and cut-off times
Next Day Guaranteed Postage is only guaranteed for orders placed before 4:30 PM, Monday to Friday.
- If your order is placed on the weekend, it will be dispatched on Monday and will be guaranteed for Tuesday.
- If your order is placed on Friday, it will not be guaranteed for Saturday.
| When You Order | We Dispatch | Next Day Guarantee |
|---|---|---|
| Mon to Thu, before 4:30pm | Same day | Guaranteed for the next working day |
| Mon to Thu, after 4:30pm | Next working day | Not guaranteed for the following day |
| Friday, before 4:30pm | Same day | Not guaranteed for Saturday |
| Saturday or Sunday | Monday | Guaranteed for Tuesday |
| Bank holiday | Next working day | Nothing is posted on the day itself |
Express delivery postcode exclusions
Please note we do not offer a 1 to 2 day service to any of the postcodes below:
Royal Mail cannot guarantee next day delivery to these postcodes. Parcels to these postcodes will be sent tracked 48.
Northern Ireland, BT postcodes
We are only able to ship to BT postcodes via DPD (1 to 3 working days) or tracked 48 (1 to 3 working days).
My parcel is delayed, what should I do?
Current service disruption
Royal Mail are currently experiencing service disruptions due to their ongoing employee strikes. As such, your parcel may be delayed, although hopefully it is delivered on time.
If it has been more than three days since your parcel's original estimated delivery date and it has not arrived, please get in touch with us via our contact form .
My parcel says it has been delivered, but I have not received it
When we dispatch your order, we will send you out an email containing your tracking number. We have tracking information built into our website, but it does not give as much detail as the official Royal Mail tracking website.
01
Find your tracking number
It is in the dispatch email we sent you. You can also use Track your order on this site.
02
Check the Royal Mail GPS image
If your order is marked as delivered on the Royal Mail website, they will have uploaded an image of the GPS location at which the parcel was marked as delivered. Check that this looks like your address.
03
Allow one extra working day
Even if the parcel is marked as delivered, allow an extra working day for it to arrive, as sometimes Royal Mail's systems glitch and cause parcels to be scanned as delivered early.
04
Contact us after 2 days
If more than 2 days have passed since the parcel was marked as delivered and you still have not received it, please contact us. We will raise an investigation with Royal Mail as to the whereabouts of your parcel.
Still waiting on a parcel?
Send us your order number and we will chase it. Please allow up to 48 UK working hours for a response to your query.