Question about an order, a product, or which vape is right for you? Send us a message and a real member of the team will pick it up. Please allow up to 48 UK working hours for a response to your query.

Please allow up to 48 UK working hours for a response to your query.

CustomerSupport@Univapez.com, or use the form on this page.

Monday to Friday. Messages sent outside these hours are picked up the next working day.

Phone lines are temporarily unavailable. Please email or message us instead.

Fill in the form and we will come back to you by email. If your question is about an order that has already been placed, add the order number so we can look it up straight away.

Track a dispatched parcel yourself without waiting for a reply. Fastest answer for delivery questions.

Damaged or faulty items must be reported within 5 working days of delivery. Our returns policy lasts 30 days.

Age verification, nicotine safety, battery guidance and liability, all set out in full.